AutoZone Auto Parts

Super nice staff, really took their time, explained things, helped me compare and order the right things, as well as applied my new windshield wipers which I had also I had also bought during this transaction, for me. I knew how to do them, but loved that they offered and it was litterally done in less than a minute for both wipers by them.

I stopped by on Sunday the 18th of November. I needed a part for our Mustang. When I walked in there were three guys behind the counter – NONE were with customers. The first guy was a tall, young man. He looked directly at me and I said I needed some help with a part. He turned to another employee and started chatting with him – as if I wasn’t even there! The guy he was chatting to said, “That guy is talking to you.” He replied, “I know it.” He didn’t ask what I needed. He just stood there with an arrogant look on his face – even after the other employee pointed out that I’d addressed him. It upset me – A LOT - and I left – NEVER TO RETURN TO THIS AUTOZONE (OR POSSIBLY ANY OTHER AUTOZONE) IN THE FUTURE. I went down the street to O’Reilly’s where an employee immediately helped me, researched my needs and came up with a solution. He was friendly and helpful throughout the transaction. The interaction with your employee was totally unacceptable and one of the worst cases of Customer Service I have run across in a long, long time.

I was in rellys. They give me worse service. When I arrived at AutoZone GABE attended to me. He has a lot of experience, he saw me that I needed after he helped me to put in my car. He was honest, I tried to give a tip and he told me , that he loves his job if it was a pleasure to give me service. After I talked with his manager, I let him know that Gabe is an unvalued employee. Thank you AutoZone for your excellent support and service. Blessings to everybody. Sincerely Silvia